Refund policy

Made-to-order items

Every item sold on NMT's Workshop is printed to order and made to the specifications you choose (size, measurements, material, style). Under Article L221-28 of the French Consumer Code, made-to-order and personalised items are excluded from the 14-day right of withdrawal.

As a result, once an order is placed, it cannot be cancelled, returned, exchanged or refunded.

Please check your size, material and options before ordering. If you have any doubt, write to us at contact@nmtsworkshop.com before you order and we will help you choose.

Damaged, defective or wrong items

This does not affect your legal rights. If your item arrives damaged, has a manufacturing defect, or does not match what you ordered, contact us at contact@nmtsworkshop.com within 14 days of delivery, with your order number and photos of the item and the packaging. We will repair it, replace it or, if neither is possible, refund it, in line with the legal guarantee of conformity (Articles L217-3 and following of the French Consumer Code).

Please do not send anything back without contacting us first.

International parcels: check before you sign

International parcels carry a notice asking you to check the parcel before accepting it. When the carrier delivers it, look at the box for crushed corners, holes, tears or rattling parts. If anything looks wrong, write it on the carrier's delivery receipt (or in their app) before signing, or refuse the parcel, and send us photos the same day.

This step is essential. Transport damage can only be claimed from the carrier if it was noted at delivery. If a parcel is accepted without any note and damage is reported later, the carrier refuses the claim, and we may not be able to replace the damaged parts.